Privacy Policy

At Byke Lelo, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website at bykelelo.com.

By using Byke Lelo, you agree to the collection and use of information in accordance with this policy. If you don't agree with our practices, please don't use our website.

1. What Information We Collect

We collect different types of information to provide and improve our service:

Information You Give Us

• Account Information: Your name, email address, phone number, and password when you sign up
• Profile Information: Your location, profile picture, and any other information you choose to add
• Listing Information: Details about motorcycles and auto parts you post for sale, including descriptions, prices, photos, and condition
• Communication: Messages you send through our platform, emails, and contact forms
• Payment Information: If you purchase premium features (handled securely by payment processors)

Information We Collect Automatically

• Usage Data: Pages you visit, time spent on pages, links clicked, and browsing patterns
• Device Information: Your IP address, browser type, device type, operating system, and screen resolution
• Location Data: General location based on your IP address (not precise GPS location)
• Cookies: Small files stored on your device to remember your preferences and improve your experience

Information from Third Parties

• Social Login: If you sign up using Google or Facebook, we receive your name, email, and profile picture from those platforms
• Analytics: We use tools like Google Analytics to understand how people use our site

2. How We Use Your Information

We use the information we collect for these purposes:

• Provide Services: Create and manage your account, display your listings, and connect buyers with sellers
• Communication: Send you notifications about your listings, messages from other users, and updates about your account
• Improve Our Platform: Analyze how people use Byke Lelo to make it better and add new features
• Safety and Security: Prevent fraud, spam, and abuse; verify user identity; and protect our users
• Customer Support: Respond to your questions, complaints, and support requests
• Marketing: Send you promotional emails about new features, special offers, and motorcycle-related content (you can opt out anytime)
• Legal Compliance: Comply with Pakistani laws and regulations, and respond to legal requests

3. How We Share Your Information

We respect your privacy and don't sell your personal information to anyone. Here's when we share your information:

With Other Users

• When you post a listing, your name, phone number, and listing details become visible to all users
• When you contact a seller, they can see your name and contact information
• This is necessary for buyers and sellers to connect and complete transactions

With Service Providers

• Hosting: Our website is hosted on Hostinger servers
• Email: We use Zoho Mail to send you emails and notifications
• Analytics: We use Google Analytics to understand website traffic (anonymized data)
• Payment Processors: If you buy premium features, payment information is handled by secure third-party processors

These service providers only access your information to perform tasks on our behalf and are obligated to keep it confidential.

For Legal Reasons

• If required by Pakistani law or legal process (court orders, subpoenas)
• To protect the rights, property, or safety of Byke Lelo, our users, or the public
• To prevent fraud, illegal activities, or violations of our Terms of Service

Business Transfers

If Byke Lelo is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your information becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on Byke Lelo:

What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to work properly (login sessions, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Advertising Cookies: May be used to show you relevant ads on other websites

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of Byke Lelo.

5. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse:

• HTTPS Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Secure Database: Your information is stored in secure databases with restricted access
• Password Protection: Your password is hashed and encrypted—we never store plain text passwords
• Regular Updates: We keep our systems and software up to date with security patches
• Limited Access: Only authorized personnel have access to your personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Update

You can access and update your account information anytime by logging into your Byke Lelo account and visiting your profile settings.

Delete Your Account

You can request deletion of your account by emailing us at support@bykelelo.com. We'll delete your personal information within 30 days, except where we're required to retain it for legal purposes.

Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any email we send you, or by adjusting your email preferences in your account settings. You'll still receive important account-related emails.

Data Portability

You can request a copy of your personal data in a machine-readable format by contacting us at support@bykelelo.com.

Objection and Restriction

You can object to certain uses of your information or request that we restrict processing by contacting us.

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Active Accounts: We keep your information while your account is active
• Deleted Accounts: Most information is deleted within 30 days of account deletion
• Legal Requirements: Some information may be retained longer if required by law or to resolve disputes
• Inactive Listings: Old listings may be archived but remain searchable for historical reference

8. Children's Privacy

Byke Lelo is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are under 18, please do not use Byke Lelo or provide any information about yourself. If we discover that we have collected information from a child under 18, we will delete that information immediately.

If you believe we have information about a child under 18, please contact us at support@bykelelo.com.

9. International Users

Byke Lelo is based in Pakistan and primarily serves users in Pakistan. Your information is stored on servers located in Pakistan or with our hosting provider Hostinger.

If you access Byke Lelo from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan, where data protection laws may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we'll update the "Last Updated" date at the top of this page. If we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We'll respond to your inquiry within 7 business days.

12. Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes relating to this policy or our privacy practices shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.